FAQ

COVID-19 Update

We are open for in-store shopping. No appointments are necessary! We operate on a first-come first-served basis. 

You can also shop online 24 hours a day. We offer curbside pickup. We can also ship your order directly to your door via Mile1 Express Local Delivery or expedited with Canada Post. We appreciate your support!

Should you have any fit questions, please send us an email at customerservice@beestunglingerie.com or call 416-481-2849.

WE OFFER CURBSIDE PICK-UP, EXPRESS LOCAL DELIVERY AND SHIPPING!

 

1. Can I make an appointment?

No. We operate on a first-come first-served basis. If our front door is locked, we are at our max. Please await your turn outside.

 

2. How much is shipping?

Orders that are over $199 before tax qualify for free ground shipping in Canada. All other orders cost $15 to ship within Canada. Click here for our complete shipping policy. Orders to the USA cost a flat rate fee of $30.

 

3. Can I do curbside pickup?

Yes! Curbside pickup is available throughout the week. Select the 'curbside pickup' option at checkout.  *If the curbside pickup option is not showing for you at checkout, try clearing your cache or using a different browser.

When your order is ready for pick-up, we send you an email notification with a link to our curbside pickup schedule. Simply select the time slot that is best for you to schedule your pickup. Here is the link to our curbside schedule. Should you need to reschedule your curbside time, simply revisit the schedule and change your appointment. You must be able to come right up to our front door to retrieve your purchase.

 

4. What if the curbside pickup times do not work for me?

If our curbside pickup times do not work for you, please select Canada Post Shipping. 

 

5. Can I exchange a purchase from online? 

Yes! Please click here for our complete refund policy. Please note that the customer is responsible to bringing the exchange back to our store or shipping it back via Canada Post, and for paying any duties incurred. Discounted merchandise is final sale. 

 

6. I have a gift card or store credit from your brick and mortar store. Can I use this online?

Yes, you can use your gift card or store credit online. Simply type the code on your gift card or store credit receipt into the 'Gift Card' box on the checkout page. If you have a gift card from before April 2020 (that predates our Shopify system), please contact us and we will provide you with a new version that works with our Shopify system.

 

7. Do gift cards expire?

No, gift cards do not expire. Please note we do not store gift card information. The customer is responsible for keeping track of their own gift card.

 

8. Does store credit expire?

Yes, store credits expire after 12 months. You have 12 months to use the store credit for any exchanged merchandise. Please note we are not able to reverse expired store credits, and we do not keep store credit information. The customer is responsible for keeping track of their own store credit.

 

9. What currency are the prices in?

Our default currency is listed in Canadian Dollars. For customers in the USA though, prices should be reflected in USD but purchases will be billed in CAD.

 

10. How do I contact you?

Please email customerservice@beestunglingerie.com or call 416-481-2849.